Does your company test on animals?

We love animals at Holy Grail Beauty and are strongly opposed to animal testing. We do not test any of our products or ingredients on animals.

How can I track my order?

Once your order is shipped, a shipping confirmation e-mail will be sent to you containing your tracking number.

Orders shipped within the UK are not tracked, unless you select the tracked shipping option at check-out. 

How long does shipping take?

We aim to ship all our order the next working day.

UK orders are shipping using Royal Mail 1st Class Service  and delivery takes 1-3 working days.

Orders to countries within the European Union are shipped using Royal Mail standard shipping service and take 3-5 working days.

US and International orders are shipped via Royal Mail tracked service to ensure the security of your package and take between 5-7 working days.

Can I cancel my order?

Yes. You can cancel your order if it has not been shipped. Please e-mail with your details and request for order cancellation.

What is your privacy policy?

We value your privacy and do not share your personal information with any other parties. You can view our full privacy policy here

What is your return policy?

If your product is faulty, delivered in an unsatisfactory condition or you have received the wrong item, please get in touch and we will do our best to resolve any issues.

We do not accept returns of opened or used products. All sales are final.